Have you ever avoided a difficult conversation? It’s not just HAVING a difficult conversation that’s no fun. Spending hours or days anticipating it makes it even worse. Avoiding them rarely helps. So how can we get good at them?

There’s no single heroic answer for how to make difficult conversations go well. Yet, in this video, I’ll share a story of how following a basic rule of difficult conversations helped me turn an “I’m quitting my job” conversation with my boss into a “too good to be true” outcome. It was following the rule, not any great bravery from me, that made the difference.

You’ll have more success as soon as you apply the rule. The rule is so simple but SO undervalued. I hope you’ll permanently etch it into your memory. It’s helped me for over 25 years.