Susana (not her real name) was so upset that her words and actions began to make the situation worse for herself. I’m glad you and I would never do anything like that. (Well, maybe YOU wouldn’t, but I actually have.)

She was livid about an org change, yet it was her reaction to the change that was generating bigger problems for her.

The company founders were so afraid that Susana was going to unintentionally hurt her career that they asked me to talk to her. An hour later, she’d chosen a different, more productive approach—with no coercion from me. If you had already watched this video, you could’ve supported her to do the same thing.

In this video, I’ll share exactly the coaching tool I shared with Susana so that you can apply it:

1. on yourself, the next time you lose your cool and start to make things worse

2. with someone else who’s been triggered and is creating more friction for themselves and the people around them

This tool is easy to understand and apply. I also share some simple steps to implement it, today.